The best call center headset provides excellent audio quality, comfort, and compatibility to help your team stay productive and efficient. The right headset will minimize distracting noises like typing or keyboard sounds, as well as nearby conversations and other employees’ voices — which is important for maintaining call quality. For maximum caller comfort, consider a headset with soft foam ear pads and an adjustable headband. Also look for a headset that features noise cancelation, which will filter out ambient sound and focus on the caller’s voice to promote clear customer communication.
When shopping for a headset, you can find options that are compatible with various types of phone systems and smartphones. For example, you can get a wireless Bluetooth headset that works with any smartphone, or choose one with an analog plug for easy computer connectivity. Wired headsets are also available with DECT technology to provide interference-free audio communication. In addition, many models are equipped with a mute button to avoid interruptions and allow your team members to focus on their work.
The Plantronics Voyager Focus UC is a popular choice because it offers exceptional audio quality with active noise cancelling technology. Its soft and comfortable ear pads are designed to distribute pressure, making this headset ideal for use all day long. It also comes with a two-year warranty and includes an advanced boom microphone for excellent sound pickup and call clarity. The Jabra Biz 2400 II is another excellent option as it provides intuitive controls and HD voice clarity that ensures your team can hear customers clearly. Its lightweight design and 360 swiveling boom mic make it comfortable to wear all day.